We are aware that many partners on NC STW don't see their project assignment. Dynata is working on getting them assigned. If you still have no project 10 minutes from now after refreshing and clearing cache, then message back "NO PROJECT."
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From +19724******
To enter the calling queue, type either "land" or "cell" depending which your screen says. Then select "Enter Queue" followed by "Ready."
A hang up during the intro or after the first qualifying question should be disposed as Not Available. If you don't see this option available, please use the back button on the interviewer page to get back to the more complete list of disposition options.
From +19724******
When you see an error on your screen while in shift, please send us a simple message from this list: NO PROJECT NO SAMPLE DIALER FULL
Hi Dora, your project for today is NC STW which is approximately 25 minutes in length. You are collecting completes from Any Registered Voter so be sure to ask "Is there another registered voter I can speak with?" Make every contact with the respondent count and make good use of sample on behalf of the client. Jump into your Intro right away and with CONFIDENCE in your voice, no first question hesitation, and be assertive.
From +16503******
Dora - We've noticed that you haven't checked into your Dynata shift yet. We'll be marking you as a no show shortly, which may limit your access to future shifts. Please reply YES if you are still planning to attend. Reply CANCEL if you cannot attend and cancel the shift Shift Details: My First Shift: Survey Calls Anywhere 7/21/22, 4:30pm - 7/21/22, 9:00pm
From +19724******
Pre-shift briefings are very Important for you to join! A pre-shift briefing will be held 30 minutes prior to the start of the shift to help you prepare for this shift. Be sure Zoom is 'allowed' in your browser in the Chrome security settings. Please do not Cancel your shift if you have tech issues trying to come into the pre-shift meeting. We need you to still begin dialing at the top of the hour. Simply message us if you are having tech issues getting in; but still please work your shift. Please log out of the interviewer for breaks. IMPORTANT: Do not reach out to Dynata, or any of its clients for any reason! If you do, you will be removed from the Shiftsmart platform. If you have questions, reach out in the app. Pre-Shift Zoom - https://shiftsmart.zoom.us/j/95515463977?pwd=S1AzWjRWRDRGWHdzaUZieW1HM0hYZz09 Meeting ID: 955 1546 3977 Passcode: 0123 Helpful Link - http://bit.ly/Dynata_Helper
Hello again, Dora - Your Dynata shift is starting in a few minutes. Please check-in in the Shiftsmart app now. Have a great shift! Shift Details: My First Shift: Survey Calls Anywhere 7/21/22, 4:30pm - 7/21/22, 9:00pm
From +16503******
It is time to get ready for your Dynata shift, Dora! It starts in less than 15 minutes. Please be on time and don't forget to check-in through the Shiftsmart app. Shift Details: My First Shift: Survey Calls Anywhere 7/21/22, 4:30pm - 7/21/22, 9:00pm
Hey Dora, Shiftsmart here! We've sent you an email with next steps and instructions to set up your computer for the Survey Caller role. Check your spam/junk folder if you can't find it! You will have 14 days from receiving today to setup your computer before your login credentials are deactivated so don't delay!
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