Hey Leonardo, Dynata wants remind partners. They listens to every call for quality assurance in order to maintain high standards. All submitted surveys are reviewed for accuracy. The Monitoring Disclosure MUST BE READ on each call.. This is a legal statement and a requirement of the project. "This call may be monitored or recorded for quality assurance purposes." NO FALSIFICATIONS. The definition of Falsification is: answering questions without a respondent on the line answering questions for the respondent/assuming answers. skipping questions reading questions incorrectly/ paraphrasing the script If any of these things occur it will be flagged as Falsification and can result in being removed from the shift and project platform.
From 90633******
[MSmartHome]Verification code: 843978. Valid in 10 minutes. Please do not share with others.
From +19724******
Hey Leonardo, we hope your shift experience has been well. Your shift has now ended; be sure to properly log out of the Interviewer site, the Global Protect VPN, and clock out of the Shiftsmart app at this time.
Partners, please be cautious when conducting survey, be sure not falsify as this is serious offense and will get you removed from the shift and the platform. Please consult the one note: https://bit.ly/Dynata-OneNote Please see some of the most common forms of Falsification: ● Verbatim: not reading the script verbatim. Paraphrasing, rewording, skipping information, shortening(or lengthening!), and otherwise not sticking to the script. ● Not reading the Monitoring Disclosure, “This call may be monitored or recorded for quality assurance purposes.” ● Interpreting the script for the respondent by changing the wording is also Falsifying. The script must be read 100% verbatim unless instructed otherwise by a Dynata Supervisor (This will always be communicated to you through messaging in app). If it is necessary to re-read a question or part, the Partner must not paraphrase or reword the script. ● Not recording everything exactly as it is said by the respondent in open-ended questions. Make sure to correct spelling and abbreviations before submission. ● Selecting the wrong answer may result in a deduction per occurrence, or it may be considered as falsification. ● Submitting a survey without a respondent on the line. ● Failure to read any question or coding answers not selected by the respondent are considered falsification. onedrive.live.comonedrive.live.com Dynata Workflows and Knowledge Base Microsoft OneNote Notebook
United States