Hi Christian Carbonari, thanks for contacting Vodafone. To allow us to assist further we need to validate your identity. Please head to https://idvalidation.tpgtelecom.com.au/1f08e63e7eb86ce52f2b2012b8dc8704 within the next 48 hours to complete the verification process. For more information, head to http://www.vodafone.com.au/plan-id TPG Telecom operates the Vodafone brand in Australia. Thanks, Your Vodafone Team.